One common issue that arises when shopping online is the possibility that the item will turn out to be flawed or unsatisfactory. Spending a lot of money on some expensive items still carries a certain amount of risk, even when we have the option to read product reviews. Urban Outfitters has a thankfully easy-to-understand return policy.
All eligible in-store and online purchases are eligible for a 30-day return period under Urban Outfitter return policy. This also covers returns for goods that are already defective. All Urban Outfitters returns are examined, and if the item is not in sellable condition, you might not be eligible for a refund. Consequently, you have to keep it in its original, unused state. The items that are Made to Order cannot be returned or exchanged.
The article includes all other information regarding the return policy. Read on if you’re curious.
Table of Contents
Urban Outfitters Overview
Richard Hayne and Scott Belair established the lifestyle retailer Urban Outfitter in 1970. Philadelphia, Pennsylvania houses the corporate headquarters of Urban Outfitter. Currently, the company has operations in the United States, Sweden, the United Kingdom, Spain, Denmark, France, Germany, Ireland, Belgium, Canada, Italy, the Netherlands, Poland, and the United Arab Emirates. By 2021, there will be 254 locations for the store.
How To Return Items Purchased From Urban Outfitters?
There are two ways to return an item to Urban Outfitters. either online or by visiting their store. Learn more about each return process individually.
In-store Return Policy
Any item can be easily returned to an Urban Outfitters location. Simply locate a nearby store and return your item there with the sales receipt. Do not forget that you have 30 days to complete this. Before issuing an exchange or refund, the product must be unopened and will be inspected. Please keep in mind that furniture cannot be returned to a store. You must submit a shipping carrier online return request.
Return Online Orders
Within 30 days, you can return anything you bought from urbanoutfitters.com either in person at your neighborhood Urban Outfitters location or by mail. Follow the instructions below to send a return through the mail if you are unable to visit their store.
- Access the order history by logging into your Urbanoutfitters.com account. Decide which order you want to exchange or return. Now press the “Create a Return or Exchange” button.
- Then, after printing a free pre-paid return shipping label, follow the display’s instructions.
- Packing your items safely and affixing the shipping label to the package are the next easy steps. Remove or cover the old shipping label if you’re returning something in its original packaging. Now you are all set.
- FedEx or any other authorized shipping facility for the carrier listed on your shipping label is where you can drop off the package or schedule a pickup.
Urban Outfitter Furniture Return Policy
Furniture must be returned in its undamaged original condition. The standard 30-day return policy for Urban Outfitters purchases also applies to furniture items, but when returning or exchanging them, keep the following in mind.
- To begin with, you cannot return furniture to the store. A shipping company will accept their return or exchange. Contact them to arrange a pickup if the furniture was delivered by truck.
Here is how to reach Urban Outfitters. Send an email to [email protected] or call 1-800-732-2306. - Send the furniture to the address listed below if you received it via UPS.
“Metropolitan Warehouse Attn: Returns 537 Archdale Blvd Archdale, NC 27263”
How To Return Urban Outfitter Merchandise By Mail?
1. Log in to your account on the urban outfitter’s website.
2. Find the item you wish to exchange or return by going to your orders.
3. You can choose to return the item by clicking on the return button under the item’s details. Click on that option.
4. Specify the billing zip code and order number.
5. The justification for returning the item must be stated. From the list of options, pick your justification, such as whether a better price is now available or not needed anymore.
6. You can confirm your return request after providing all the information they requested.
7. Finally, send the item back to Urban Outfitters at the address they have provided.
Urban Outfitters Exchange Policy
Items purchased online or in-store can both be exchanged. Take the item to a store if you purchased it in person, or send it back by mail if you purchased it online. Then, proceed as if you were making a return.
Urban Outfitters Refund Policy
The following are things to consider after returning or exchanging the product. Included in the points is the following refund policy:
- Refunds typically take 1-3 working days.
- As soon as the products have been verified, you will receive your refund.
- You will receive a full refund if you receive the goods with defects or damage.
- Without a receipt, as we previously mentioned, your refund will be given to you as a merchandise credit.
- The original method you purchased will be hampered by refunds.
So, this was about the return policy at Urban Outfitters. This marks the conclusion of our main summary of Urban Outfitters’ return policy. Let’s check out the FAQs regarding the return policy later.
What Is Urban Outfitters’ Response To Covid-19?
In order to maintain safety during this pandemic, Urban Outfitters closes its locations in March. At the end of April, they received some scope, and at that time, they reopened their store with numerous safety measures for both their staff and customers. Updates for Urban Outfitters’ COVID-19 can be found below.
- Masks are required for all members and customers.
- In the store, appropriate social distance is kept.
- If anyone doesn’t have a mask, they will provide one.
- Self-service has been changed in some places to a team member assistant model.
Take Away
We hope to have allayed your questions regarding the return policy for Urban Outfitters. For almost all items, provided they are in their original condition, their standard 30-day return policy applies. You will be entitled to an e-merchandise credit rather than a refund if you return an item after 30 days have passed.
FAQs
Can I exchange my furniture?
Furniture purchased at UO may be returned as long as it is in good condition and within 30 days of the date of purchase.
Can made-to-order items be returned?
Items that are made to order cannot be exchanged or returned.
How does Urban Outfitters handle returns?
You will receive a refund in the form of your original payment as long as you return the item within 30 days (or 60 days if the purchase was made in March 2020).
After the 30- or 60-day period, you can still return the item, but you’ll receive a store credit via email rather than a refund.
What paperwork is required if I want to return something in person?
To receive a refund, bring the items, your receipt, and your identification.
What products are eligible for returns?
You can return any product, including furniture, for a full refund if it is unopened or broken.
